At Umart BD, we strive to provide a seamless and efficient shopping experience. Please review our delivery policy below to ensure a smooth transaction process.

  1. Delivery Areas:
    We deliver to all areas within Bangladesh.
    Note: Umart BD is a 100% e-commerce platform and does not operate any physical stores.
  2. Delivery Time:
    Within Dhaka City: Delivery takes 1-3 business days after processing.
    Outside Dhaka: Delivery takes 2-5 business days, depending on location.
    Orders are processed within 3 hours of confirmation.
    Delays: You will be notified if there are any unexpected delays.
  3. Delivery Method:
    Products are delivered through trusted courier partners.
    Once shipped, a tracking number will be provided for shipment tracking.
    Efficient delivery: Our team ensures timely and secure product delivery.
  4. Delivery Charges:
    Dhaka City: 80 BDT
    Dhaka Suburban Areas: 100 BDT
    Outside Dhaka (Rest of Bangladesh): 130 BDT
    Delivery fees may vary based on weight or location. Exceptions will be communicated.
  5. Delivery Process:
    Payment must be completed before receiving the product.
    We follow a closed box delivery model, meaning:
    Products cannot be inspected before payment.
    Returns or refusals are not allowed at the time of delivery.
    Inspect the product upon delivery to ensure it matches your order.
  6. Unboxing Video Requirement:
    Customers must record a full unboxing video after receiving the package.
    The video will act as proof in case:
    An item is missing.
    The wrong product was delivered.
    Send the unboxing video to our team, and we will investigate and resolve the issue.
    Free replacement: If Umart BD is at fault, we will replace the product at no extra cost.
  7. Special Products (Clothing and Apparel):
    Color Variations: Slight color differences may occur due to lighting or monitor settings.
    Details about material and color will be included in the product description.
  8. What to Do If There’s an Issue:
    If there is any issue with delivery or the product, contact us:
    Email: [email protected]
    Phone: +8801730052177
    We are committed to resolving your concerns swiftly.
  9. Refund & Return Policy:
    For returns, exchanges, or refunds, refer to our Refund & Return Policy page.